What is the security deposit and when will it be refunded?

When you pick up your Fetch truck, on the day of your reservation, a security deposit will be placed on your credit card. This is not a fee. (It is very similar to the damage and incidentals deposit that hotels will place on your credit card.) It is 100% refundable back to you if you return your vehicle without any damage.

Once you have returned your Fetch vehicle without any damage, your security deposit will be released within 7 days.

As long as your vehicle is returned without any damage or any pending charges, your security deposit will be released within 7 days.

Note: Once Fetch releases your security deposit, your bank may take additional time to process the release. If it has been more than 7 days since your rental, and your security deposit is not showing as returned to your bank account, please contact your bank to request expedited processing.